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Professional Services

Spectra Logic Professional Services has been helping customers protect data for over 30 years. We assist in designing and implementing innovative disk and tape solutions that lower the total cost of data protection for backup, archival and digital asset management.


We achieve these ends through providing customers with high quality data protection consulting services, product-specific services, data center services, and customized training services. These services ensure high reliability, availability and serviceability from the time of first contact to the end of the product life cycle.

Our solutions are implemented quickly and according to specification so each customer can begin to achieve a rapid return on investment. Each Professional Service offering goes through a rigorous checklist to guarantee that all aspects of the offering have been addressed.

Offering Description Applicable Products
2-Hour Phone Consultation Remote guidance offered on customer's topic of choice T50e, Stack, BlackPearl, Verde
On Site Training/Consulting Available on a per day or per week basis. All products
Preventive Maintenance Onsite visit by Spectra engineer to perform diagnostics, internal and external inspections, grease, clean and replace worn components, and update drive and library firmware. Annual PM includes 3 onsite visits per year, or visits can be purchased individually. T120, T200, T380, T680, T950, TFinity
MLM Storage Efficiency Assessment and implementation of MLM and recommendations. Guaranteed 10% aggregate improvement on affected processes. All TSeries
Encryption Express Installation and integration of Spectra encryption sofware products. Available for both Basic and Professional editions. All TSeries
Project Management/Site Survey Customized SOW according to customer's specifications. Infrastructure review by a Solutions Architect, Optimization recommendations, etc. All products
Replace/De-Install De-installation of obsolete hardware being replaced by Spectra Logic product. Includes disassembly of the unit and removal from the data center, but does not include disposal or packaging materials. All products
Relocation De-installation of equipment and re-installation at new location. Customer is responsible for arranging logistics and execution of the physical movement of the product from its current location to its future destination. All products
Classroom Training Hands-on training at our facility in Boulder for up to 3 attendees All products

Our Expertise

Our storage engineers apply accumulated knowledge and practical experience to successfully design, plan and implement projects that meet industry standards and client expectations on budget and delivery.

Our Expert professionals can provide
services in a multitude of areas including

Storage product installation, Integration and support

Data Management

Data backup and Recovery

Data Migration

Storage Consolidation and Virtualization

Storage capacity planning

Storage Area Network Deployment

NAS planning and Deployment

Product Testing

Website Designing

"Round the clock" telephonic support | Transfer of information and User training.

Call Handling

QC TechSupport is the centralized and single point of contact for our customers and principles.

  • Tech support team receives the service requests from the principles and dispatches to the respective FSE's after the first line investigation and diagnosis.
  • Co-ordinates across the organization and vendors to resolve customer issues.
  • Monitors call-progress and updates the call status to the principles
  • Interacts with logistics team for the part logistics and reverse logistics of faulty parts.

Logistics


  • QC has the necessary in-house infrastructure for the safe storage and handling of spares.
  • QC has dedicated vehicle and man-power for the part delivery to customer site and for reverse logistics of the faulty parts.
  • We have also tied-up with Express cargo movers for part movement outside Bangalore.

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