Spectra Logic Professional Services has been helping customers protect data for over 30 years. We assist in designing and implementing innovative disk and tape solutions that lower the total cost of data protection for backup, archival and digital asset management.
We achieve these ends through providing customers with high quality data protection consulting services, product-specific services, data center services, and customized training services. These services ensure high reliability, availability and serviceability from the time of first contact to the end of the product life cycle.
Our solutions are implemented quickly and according to specification so each customer can begin to achieve a rapid return on investment. Each Professional Service offering goes through a rigorous checklist to guarantee that all aspects of the offering have been addressed.
|2-Hour Phone Consultation||Remote guidance offered on customer's topic of choice||T50e, Stack, BlackPearl, Verde|
|On Site Training/Consulting||Available on a per day or per week basis.||All products|
|Preventive Maintenance||Onsite visit by Spectra engineer to perform diagnostics, internal and external inspections, grease, clean and replace worn components, and update drive and library firmware. Annual PM includes 3 onsite visits per year, or visits can be purchased individually.||T120, T200, T380, T680, T950, TFinity|
|MLM Storage Efficiency||Assessment and implementation of MLM and recommendations. Guaranteed 10% aggregate improvement on affected processes.||All TSeries|
|Encryption Express||Installation and integration of Spectra encryption sofware products. Available for both Basic and Professional editions.||All TSeries|
|Project Management/Site Survey||Customized SOW according to customer's specifications. Infrastructure review by a Solutions Architect, Optimization recommendations, etc.||All products|
|Replace/De-Install||De-installation of obsolete hardware being replaced by Spectra Logic product. Includes disassembly of the unit and removal from the data center, but does not include disposal or packaging materials.||All products|
|Relocation||De-installation of equipment and re-installation at new location. Customer is responsible for arranging logistics and execution of the physical movement of the product from its current location to its future destination.||All products|
|Classroom Training||Hands-on training at our facility in Boulder for up to 3 attendees||All products|
Our storage engineers apply accumulated knowledge and practical experience to successfully design, plan and implement projects that meet industry standards and client expectations on budget and delivery.
Storage product installation, Integration and support
Data backup and Recovery
Storage Consolidation and Virtualization
Storage capacity planning
Storage Area Network Deployment
NAS planning and Deployment
"Round the clock" telephonic support | Transfer of information and User training.