Company Profile As your storage needs grow, we help you meet them with the best solution. QC InfoTech provides comprehensive services to help you backup, restore, protect and optimize your storage infrastructure, both onsite and offsite. We’ll help you meet your data availability needs while scaling to the demands of our business. Our Expertise Our storage engineers apply accumulated knowledge and practical experience to successfully design, plan and implement projects that meet industry standards and client expectations on budget and delivery. Our Expert professionals can provide services in a multitude of areas including Storage product installation, Integration and support Data Management Data backup and Recovery Data Migration Storage Consolidation and Virtualization Storage capacity planning Storage Area Network Deployment NAS planning and Deployment Product Testing Website Designing "Round the clock" telephonic support | Transfer of information and User training. Call Handling QC TechSupport is the centralized and single point of contact for our customers and principles. Tech support team receives the service requests from the principles and dispatches to the respective FSE's after the first line investigation and diagnosis. Co-ordinates across the organization and vendors to resolve customer issues. Monitors call-progress and updates the call status to the principles Interacts with logistics team for the part logistics and reverse logistics of faulty parts. Logistics QC has the necessary in-house infrastructure for the safe storage and handling of spares. QC has dedicated vehicle and man-power for the part delivery to customer site and for reverse logistics of the faulty parts. We have also tied-up with Express cargo movers for part movement outside Bangalore.
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